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Communication and the Dissatisfied Patient, Part 2
Burkman RT, Hughesian JH
The Female Patient. 2007;32(3):31-33

The initial article in this two-part series, Communication and the Dissatisfied Patient, Part 1 (The Female Patient, 2006;31 [12]:28-30), reviewed selected aspects of the medical interview process and informed consent. This concluding article focuses on how to evaluate and manage an unanticipated, adverse outcome with regard to assessment, discussion with the patient and her family, the role of apology, and documentation.


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